SHIPPING INFORMATION

We’re happy to let you know that Twin Flame ships worldwide with our trusted partner Colissimo, ensuring your order reaches you quickly and under the best conditions.

Shipping Timeframes & Costs

Shipping costs may vary depending on your location and will be calculated at checkout.

• Free Shipping in France: We offer free standard shipping for all orders over €200.

• International Shipping: Shipping costs are the responsibility of the customer and depend on your location. The exact amount will be displayed at checkout before payment is completed.

Order Processing Time:
Please allow 1–2 business days for your order to be processed and dispatched.

Estimated Delivery Times (after dispatch):

• France: 1–3 business days (Colissimo)

• International: 5–8 business days (Colissimo)
  Please note these timeframes are estimates and may vary due to customs or local postal delays.

If you have trouble tracking your order, don’t hesitate to reach out to us at info@twinflameparis.com.

Shipping Destinations

We ship worldwide, except where restricted. You can check shipping availability during checkout.

• Shipping to Russia: Unfortunately, we are currently unable to ship to Russia.

• Shipping to the UK: As of January 1st, 2021, orders over £135 shipped to the UK may be subject to customs duties and taxes, which are the responsibility of the recipient.

Note: We reserve the right to extend delivery times due to customs delays. If a package is returned to us, reshipping costs will be the customer’s responsibility.

Taxes & Duties

Taxes and duties are not calculated at checkout. Orders shipped outside the European Union may be subject to local import taxes, customs duties, and fees. These charges are the responsibility of the recipient.

If you refuse delivery of a shipment from Twin Flame, you will be responsible for:

• The original purchase and shipping costs

• Any import fees incurred

• The cost of returning the package to us

RETURN & EXCHANGE POLICY

We hope you love your Twin Flame items, but if something isn’t quite right, here’s what you need to know:

Return Conditions

• Returns must be made within 15 business days of receiving your order.

• Items must be unused, unwashed, and in their original packaging with the safety tag intact.

• Items must not be damaged or marked (e.g. makeup or deodorant stains).

• Sale items are final and cannot be returned or exchanged.

Returns not meeting these conditions may be denied a refund.

Returns Within France

Returns from France are free of charge.
Please contact us at info@twinflameparis.com to receive a pre-paid return label.

Returns from EU & International Locations

To return an item from outside France:

1. Include a copy of your invoice or a document identifying your order.

2. Repack the item in its original protective envelope and place it inside the Repack white package.

3. Apply your new shipping label and return the parcel to:

TWIN FLAME
229 Rue Saint-Honoré
75001 Paris
France

• The customer is responsible for return shipping costs.

• Use a trackable shipping service and retain proof of postage.

• We do not cover international customs or return shipping fees, and these costs cannot be refunded.

Faulty, Damaged, or Incorrect Items

If you received a faulty, damaged, or incorrect item, please contact us immediately at info@twinflameparis.com with a photo of the item. We’ll assist you with the next steps.

Exchanges

We do not offer exchanges at this time. If you would like a different item or size, please return your original item for a refund and place a new order.

REFUND POLICY

Refunds are processed within 15 days of our warehouse receiving your return, provided all return conditions are met.